The attendant is often the first contact a customer makes with a company. With the InAttend console the attendant, can quickly find the correct contact person in the company and inform the caller about the person’s availability and status and transfer the call in just seconds. InAttend provides all the necessary information for efficient call handling and integrates fully with the Aastra Collaboration suite for a complete UC experience. It offers a modern and configurable user interface, powerful search options, calendar integration, Microsoft OCS/Lync and IBM Lotus Sametime presence integration, line state/presence/activity status as well as SMS, IM and many other collaboration features.

InAttend is an advanced, user-friendly attendant console that is designed for handling high volumes of internal and external calls in an efficient way. The application focuses both on the individual attendant needs, as well as the company efficiency needs.

InAttend gives you:

• A future proof scalable solution based on open standards
• Increased switchboard productivity
• An efficient way of handling high volumes of calls
• Up-to-date information on availability and activity status for all employees
• User friendly design – defined by attendants’ preferences and adjustable to users’ needs
• Support in a multi call manager environment
• Presence information from Microsoft OCS/Lync and IBM Lotus Sametime
• Calendar integration (Microsoft Exchange, Lotus Domino, Novell GroupWise)
• Possibility to integrate with the Aastra CMG suite